About Us

At CARE Services Co., our goal is to make sure you are as independent as possible. You can count on our highly-trained team of Assistive Technology professionals to get you the products and services you need in a professional, courteous, and prompt manner. When you call CARE Services, you will speak with a real person. We respond to messages the same day, and if we cannot answer your question or supply the product you need, we will help you find someone who can. We are dedicated to our customers because we truly care.

FREQUENTLY ASKED QUESTIONS

Below are a few frequently asked questions about CARE Services. If you don't see an answer to a question you have, please contact us and we will be happy to assist you!

What forms of insurance do you accept?

We accept Medicare, Mainecare, Martin's Point, Blue Cross, and other insurances. If you have any questions about insurance coverage, please feel free to give us a call or stop by!

Do you offer delivery services?

We offer installations from Portland to Caribou. For more information about our delivery services, please contact us and we'll do our best to accommodate you!

How do you use my protected health information (PHI), and is it protected by HIPAA?

You can view our Privacy Policy and HIPAA statement below.

Can you provide/bill services without a prescription from a physician?

The answer to this question really depends on who is paying for the item/service. If the client wants insurance to pay, then we typically need at least a prescription; if it is private pay, we usually don't need a prescription, but it depends on the item. If you have questions about the billing process, don't hesitate to call us.

PRIVACY POLICY (HIPAA) INFORMATION

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE READ IT CAREFULLY.

CARE Services Co. is committed to preserving the privacy of your personal health information (PHI). In fact, we are required by law to protect the privacy of your medical information and to provide you with this notice describing the following: how your medical information is used and disclosed for your treatment, to obtain payment for treatment, administrative purposes and to evaluate the quality of care that you receive.

Uses and Disclosures: We use and disclose elements of your PHI in the following ways:

-Treatment: including, but not limited to, inpatient and outpatient care.

-To your treating physician/provider.

-Payment: including, but not limited to, asking you about your health care plan(s), or other sources of payment; preparing and sending bills or claims; and collecting unpaid amounts, either ourselves or through a collection agency or attorney.

-Health care operations: including, but not limited to, financial or billing audits; internal quality assurance; personnel decisions; participation in managed care plans; defense of legal matters; business planning; and outside storage of our records.

-Disclosures when release is authorized by law: including but not limited to, judicial settings and to health oversight regulatory agencies, law enforcement and correctional institutions.

-Uses or disclosures for specialized government functions: including, but not limited to, the protection of the President or high-ranking government officials; for lawful national intelligence activities; for military purposes; or for the evaluation and health of members of the foreign services.

-In emergency situations or to avert serious health/safety situations.

-If you are a member of the armed forces, we may release medical information about you and your dependents as requested by military command authorities.

-Disclosures of de-identified information.

-Disclosures relating to worker's compensation claims.

-To medical examiners, coroners or funeral directors to aid in identifying you or to help them in performing their duties.

-To organizations that handle organ and tissue donations.

-To public health organizations or federal organizations in the event of a communicable disease or to report a defective device or untoward event to a biological product (food or medication).

-Disclosures to "business associates" who perform health care operations for us and who commit to respect the privacy of your health information.

-We may be required or permitted by certain laws to use and disclose your medical information for other purposes without your consent or authorization.

-We will notify you by e-mail or US mail of any breaches of your PHI.

You have the following rights concerning your PHI:

Restrictions: To request restricted access to all or part of your PHI. To do this, contact our HIPAA Privacy and Security Officer. We are not required to grant your request and you do not have the right to restrict disclosures required by law. If we do agree, we must honor the restrictions you request.

Confidential Communications: To receive correspondence of the confidential information by alternate means or location such as phoning you at work rather than at home or mailing your information to a different address. To do this, contact our HIPAA Privacy and Security Officer. We will take reasonable actions to accommodate your request.

Access: To inspect or receive copies of your PHI. To do this, contact our HIPAA Privacy and Security Officer. In certain circumstances you may not have the right to access your records if the organization reasonably believes (or has reason to believe) that such access would cause harm. Examples include, but are not limited to, certain psychotherapy notes, information compiled in reasonable anticipation of or for use in civil, criminal or administrative actions or proceedings, or information obtained from someone other than a health care provider under a promise of confidentiality and the access requested would be reasonably likely to reveal the source of the information.

Amendments/Corrections: To request changes be made to your PHI. To do this, contact our HIPAA Privacy and Security Officer. We are not required to grant your request if we did not create the record or the record is accurate and complete. If we deny your request for amendment/correction, we will notify you why, how you can attach a statement of disagreement to your records (which we may rebut) and how you can complain. If we agree to the request, we will make the correction within 60 days and will send the corrected information to persons we know who got the wrong information, and others you specify.

Accounting: To receive an accounting of the disclosures by us of your PHI. To do this, contact the our HIPAA Privacy and Security Officer. By law, the list will not include disclosures for the purposes of treatment, payment or health care operations; disclosures with your authorization; incidental disclosures; disclosures required by law; and some other limited disclosures. You are entitled to one such list per year without charge. If you want more frequent lists, you will have to pay for them in advance. We will usually respond to your request within 60 days of receiving it, but by law, we can have one 30-day extension of time if we notify you of the extension in writing.

This Notice: To get updates or reissue of this notice, at your request.

Complaints: To complain to us or the U.S. Department of Health & Human Services if you feel your privacy rights have been violated. To register a complaint with us, contact: 207-368-4822. The law forbids us from taking retaliatory action against you if you complain.

Our Duties: We are required by law to maintain the privacy of your PHI. We must abide by the terms of this notice or any update of this notice.